Swim Team Policies

General Swim Team Policies

  • Swimmers must complete an evaluation for group placement before enrolling. If evaluations are not being held then parents should confirm swimmer's abilities and group requirements before enrolling. 
  • Swimmers need to bring goggles, a water bottle, and flippers to all practice.
  • Swimmers with long hair should wear a swim cap or a ponytail/braid/etc. to pull their hair away from their face for practice.
  • Upon arriving at the facility, please check in and notify pool staff you are there for swim team practice with Blue Dolphins Aquatics.
  • Please be on the pool deck and ready to swim 10 minutes before practice starts.
  • For indoor locations, your BDA fee only covers the time the swimmer is in the water for practice.
  • Please note that rain does not cancel swim team practice. Part or all of practice may be cancelled for thunder and/or lightning.
  • All facility rules, lifeguards, and staff must be obeyed by all swimmers and visitors while at the facility.
  • Swimmers should not communicate with any BDA coach or staff member via email, text or social media.
  • Any violations of the Swimmer Expectations Policy below could result in BDA's right to refuse services.
  • BDA reserves the right to refuse services at any time, at our discretion. This includes, but is not limited to, non-payment by clients and physical, verbal or other abuse by swimmers or parents toward BDA staff, facility staff, or other students.


BDA Swimmer Expectations

Be kind, compassionate and respectful to everyone at the pool with your words and actions. This includes coaches, lifeguards, fellow swimmers and parents. 

  1. Respect others by listening when they speak.
  2. Respect others by using kind words.
  3. Respect what others think; you don't have to agree, but you need to be kind.
  4. Respect others by how you use your hands, feet, and equipment.
  5. Respect others by stopping when they ask.
  6. Respect the facility by being careful with equipment. This includes keeping the water in the pool.
  7. Respect the coaches by paying attention to your own swimming.
  8. Respect yourself by keeping up with your own equipment.
  9. Respect everyone by treating them the way you want to be treated.
  10. Respect everyone by working together. We accomplish more as a team!

Cancellation Policies

Drop - In Practices: 

If cancelled due to inclement weather or other pool closure:

  • The swim team fee will be deleted from the account and
  • if paid, that amount will be applied to unpaid fees or a credit balance will remain on the account
  • Partial credit is applied for an incomplete Drop-In Practice. The amount is dependent on the time completed.
    • If 50% or more of practice is completed no partial credit will be issued
    • If only 25-50% of practice is completed than a partial credit of $7 will be issued
    • If less than 25% of price is completed than a full credit will be issued

To cancel a swim team registration due to swimmer absence:

  • All requests to cancel a swim team registration must be emailed to info@bluedolphinsaquatics.com 
  • If the cancellation request is received at least 15 days in advance of the practice date, the practice enrollment will be cancelled and:
    • the swim team fee will be deleted from the account - or - 
    • if paid, that amount will be applied to unpaid fees or a credit balance will remain on the account
  • If the cancellation request is received at least 14 days or less in advance of the practice date, no credit or refund will be issued


Session Practices: 

Flex Practices:

  • Each swimmer will attend practice at their scheduled day/time.
  • However, each swimmer will have a certain number of Flex Practices per session (see specific session information for number of flex practices).
  • Flex Practices allow the swimmer to attend another practice of the same skill level on a different day/time in case of student illness or pool closure.
  • Swimmers may not exceed the total number of allotted practices per session.

If cancelled due to inclement weather or other pool closure:

  • the swim team fee will not be adjusted
  • If 50% or more of practice is completed the practice is considered complete
  • If less than 50% of practice is completed, then swimmers may attend a practice on a different day/time as long as they do not exceed their session allowance

To cancel an entire session of swim team:

  • All requests to cancel a swim team registration must be emailed to info@bluedolphinsaquatics.com 
  • If the cancellation request is received at least 15 days in advance of the first scheduled practice date, the session enrollment will be cancelled and:
    • the swim team fee will be deleted from the account - or - 
    • if paid, that amount will be applied to unpaid fees or a credit balance will remain on the account
  • If the cancellation request is received at least 14 days or less in advance of the first scheduled practice date:
    • No credit or refund will be issued
    • The only exception will be if the session is full and BDA is able to move another student from the waitlist into your spot. In this situation, a credit equal to 75% of the session fee will be placed on your account to use at a later time. 

Payment Policies for Swim Team

Payment Policies:

BDA accepts payment by Visa, Mastercard and Discover.

BDA requires a non-refundable ANNUAL insurance/registration fee of $30 per student. The annual fee automatically posts to the account upon registration but will not be invoiced or charged until BDA services are scheduled.

Invoice/Payment for Fees for the Upcoming Month:

  • BDA will send an invoice on or after the 20th of each month for fees due for the upcoming month
  • BDA will initiate a credit card charge for the invoiced amount after the 24th of the month (ex. October 24th for upcoming November fees)

Invoice/Payment for Fees added during the Current Month:

  • BDA will send an invoice when fees are added to the account either:
    • during the current month for the current month -or-
    • between the 24th and the last day of the month for the upcoming month (ex. October 29th for November practice)
  • Payment is due immediately and BDA will, at our discretion, either:
    • initiate a credit card charge after the invoice is sent - or -
    • send a delayed invoice notification and include the fees on the upcoming monthly invoice


Declined Payment:

  • If your card payment is declined, BDA will contact you immediately. 
  • BDA will send a new invoice for the outstanding fees plus a $5 administrative fee since BDA incurs the processing fee and tracking time when the card declines, regardless of the reason (ie. the card was compromised, lost, expired, etc.)
  • You have two (2) days to update your credit card information via the BDA Portal.  BDA will initiate a credit card charge immediately when the information is updated.
  • If the information is not updated and/or payment cannot be processed, all BDA services will be suspended and all lesson slots will be available to other customers


Refunds and Disputed Charges:

BDA swim team cancellation policies apply, and credit card payments will be process according to the policies.

BDA will refund a credit balance on the account upon request if there is a credit balance with no outstanding fees on the account. Refunds will be credited back to your credit card. If the credit card used for payment is no longer valid, the refund will be issued by check to the address listed on the BDA portal.

If there is an issue with a credit card charge, please contact BDA before initiating a dispute with your credit card holder so both parties understand the disagreement. Once a dispute is filed, BDA is unable to issue a refund to your credit card. If a dispute is filed and BDA subsequently proves that the dispute was not our responsibility, BDA will add all chargeback fees to the client account and process the charge immediately. In addition, if the client does not cancel a disputed charge that was the client's responsibility and the money is taken from the BDA account, BDA will delete the payment from the client account and process the charge for that amount plus the chargeback fees immediately.


Removing a Credit Card from your Account:

If you are no longer using BDA services and do not want BDA to have your credit card information on file, please submit the request to delete the card information to invoicing@bluedolphinsaquatics.com.  If there are no outstanding fees on your account, BDA will delete the information. If you request BDA services in the future, you will need to enter credit card information before any services are scheduled. 


Updated 9/28/23

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