BDA accepts payment by Visa, Mastercard and Discover.
Although the annual fees automatically show up on the account, these fees will not be invoiced until lessons are scheduled, at which time annual fees are non-refundable. Other fees will not be charged until an invoice is sent.
Accounts are on auto-pay when valid credit card information is entered in the BDA portal and BDA policies are accepted.. At the point of agreement, you authorize Blue Dolphins Aquatics to charge your credit card for all invoiced fees (invoices sent via email). This includes past unpaid fees, fees for the current month and/or fees for the upcoming month. Please respond immediately if there is an issue with your invoice to avoid an incorrect credit card charge! A receipt will be sent for approved payments. Another invoice will be sent for declined payments (see policy below).
BDA lesson cancellation policies apply and credit card payment will be processed for swim lesson no shows and unapproved swim lesson student absences.
BDA will refund a credit balance on the account upon request if there is a credit balance with no outstanding fees on the account. Refunds will be credited back to your credit card. If the credit card used for payment is no longer valid, the refund will be issued by check to the address listed on the BDA portal.
If there is an issue with a credit card charge, please contact BDA before initiating a dispute with your credit card holder so both parties understand the disagreement. Once a dispute is filed, BDA is unable to issue a refund to your credit card. If a dispute is filed and BDA subsequently proves that the dispute was not our responsibility, BDA will add all chargeback fees to the client account and process the charge immediately. In addition, if the client does not cancel a disputed charge that was the client's responsibility and the money is taken from the BDA account, BDA will delete the payment from the client account and process the charge for that amount plus the chargeback fees immediately.
If you are no longer using BDA services and do not want BDA to have your credit card information on file, please submit the request to delete the card information to email@example.com. If there are no outstanding fees on your account, BDA will delete the information. If you request BDA services in the future, you will need to enter credit card information before any services are scheduled.
Blue Dolphins Aquatics takes the security of your credit card information seriously. We understand that you are trusting us with important information and we strive to maintain that trust.
Our lesson management software provider, Jackrabbit Technologies, is a respected company providing services to thousands of businesses. Their software powers lesson management for gymnastics, dance, cheer and music schools as well as daycare centers nearly worldwide.
Jackrabbit Technologies is based in Davidson, North Carolina and have been in business since 2004. Jackrabbit works with only two credit card processor/gateway providers who have agreed to be the sole providers for anyone using credit cards via the Jackrabbit portal (BDA portal in this case).
To help you feel more comfortable about entering your credit card information in the BDA portal, please read the following information from the Jackrabbit Technologies website.
Last Modified on 10/22/2020 2:07 pm EDT
PCI Compliance requires that Jackrabbit never display an entire credit card number. Within [the BDA] database, all credit cards are masked, so that only the first digit and last 4 digits of the card display. The remaining digits are hidden and display an asterisk (*).
[JackRabbit Technologies] ePayment Partners also provide an additional measure of security by vaulting credit card details. When a family's credit card number is entered and saved in [the BDA] database, it is immediately transmitted securely (in an encrypted state) to [the chosen BDA] gateway. The gateway adds this new customer and credit card number to its vault. A Vault ID is sent back to [the BDA] database, and it replaces the credit card number on the Family Billing Info page. When you process an ePayment for a family using a card saved on file, only the Vault ID is transmitted with the transaction, no credit card information is sent.
Defined by the Payment Card Industry Security Standards Council, this information security standard was created for organizations that handle cardholder information for the major debit, credit, prepaid, eCheck, ATM and POS Cards. This increases controls around cardholder data to reduce credit card fraud via its exposure.
Jackrabbit is enrolled in CertifyPCI's program to provide merchants with Payment Card Industry Data Security Standard (PCI DSS) compliance which is mandated by all major credit card associations. You can view our CertifyPCI Compliance Status Report by clicking the PCI DSS Compliant icon below.